COVID-19: Business Continuity at Trakref
Work Community and Technology
All of our work communities are impacted by COVID 19, and so we have been in touch with vendors, clients, as well as service providers and we, are working hard to listen to issues each are facing so we continue to do our part to be a valuable part of your team. Trakref outsources our server management to Microsoft and we have been in touch with them about a guarantee of uptime and their continued support of your needed uptime. We have ramped up server access and released a new set of features last evening (March 24, 2020) that will speed up search goals and improve response time. The team has been working very hard to make sure that as you shift from one work environment to another that you can continue to rely on Trakref and the Geeks for great Support and leading-edge technology to get your jobs done.
Due to our line of work, we know that the biggest challenge is that the men and women in the trucks doing the work need our support and understanding as they do their best during a very demanding time. So we released a new app that they can use to cut down on paperwork with the goal of supporting their ability to ensure adequate social distancing, and we are making the app free so there is no charge and if they are using the app they will get the same great support both online and when they call in. Like everything we do, at Trakref we understand that the technology is integral to our success but the people make it happen, so we look forward to helping you and your teams make the new social etiquette adjustments.
Written by Ted Atwood Ted is the President & CEO of Trakref, a cloud-based HVAC/R and refrigerant management software company that provides unprecedented solutions for commercial properties. He has spent more than 20 years in the HVAC/R industry, even owning and operating one of the nation’s largest refrigerant reclaim and recycling companies.